Don’t pay for computer repair, virus removal, or computer setup. Ever.
Overview
Island Joe understands the demands of running a small business. Our goal is to provide best of breed, scalable, products and support, so that you can plan and minimize your basic IT costs, freeing your IT dollars for investment in products and solutions that will help grow your business. Save money, improve reliability, and rest easier with Island Joe’s Managed Services.
24x7x365 Support
Tired of paying a consultant or vendor who charges you every time you call? Concerned that your current provider can’t scale to meet your needs? Our clients enjoy a low, fixed monthly fee that does not fluctuate, regardless of the number of service calls or problems. Backed by a 30-person, U.S.-based, English-speaking help desk, an even larger back end technical support center, and the ability to dispatch onsite help same-day in most major North American metropolitan areas, our Help Desk solution is unrivaled.
Key Benefits
- Confidence of knowing your tech support is always a phone call away.
- Don’t lock yourself into the skillset of hiring your own helpdesk staff, or using a small local vendor.
- Leverage the knowledge base of a large organization that has exposure to a variety of technical environments.
- Avoid training and overhead costs associated with hiring your own help desk staff.
Computer Maintenance
A Gartner study found that over 90% of all computer virus infections and malware attacks had a patch that existed for up to 6 months before the attack. Maintaining your computer is one of the most effective ways to ensure the safety, reliability, and security of your network. Nevertheless, patches and updates do cause problems. With Island Joe maintaining your computer, you can rest assured that we have tested and approved all updates that get installed on your network. We’ll work with you to generate a maintenance plan specific to your needs. We’ll provide real-time updates on the status of your patches, and let you know if any of your machines or systems have outstanding patches. With Island Joe, you’ll never have to worry about patching your systems again.
Managed Security
Managed Endpoint Protection Services deliver enhanced prevention against threats by combining endpoint protection solutions with 24×7 remote monitoring and onsite management by security experts. Organizations benefit from increased protection, improved regulatory compliance and improved productivity, allowing staff to focus on strategic business initiatives.
These services deliver a consistent global service based on proactive, proven best practices, world class technology infrastructure and security while adhering to strict Service Level Agreements (SLA).
Key Benefits
- Comprehensive endpoint protection
- Remote 24×7 monitoring
- Lower total cost of ownership
- Improved prevention
- Allows IT staff to focus on strategic initiatives
- Antivirus and network security monitoring and management
Dedicated Technical Account Manager
Enjoy the convenience of having a single point of contact who has access to all of your services—not just a sales person, but someone who knows your business and can answer your technical questions and can get to work right away on your issues.
Online Access
View information on your network, submit a service request, as well as view information on your equipment and systems in real-time online. Our portal can provide information on your assets and let you view the health of your network. Want your own custom dashboard? We can do that too.
Hardware and Software Sales
As an Island Joe Managed Services client, take advantage of our pricing power to purchase your hardware and software at the lowest prices.
Asset Management
Let Island Joe manage the physical components of your network, from acquisition and incept through end-of-life. We can help you setup a request and approval process, procurement management, life cycle management, redeployment as well as guarantee data destruction and environmentally friendly disposal management. We’ll help you capture financial information about the hardware life cycle that helps you make business decisions based on meaningful and measurable financial objectives.